With more than 500 successful customer implementations, Courion helps you deliver on your vision for success. Using our people, tools, methodologies and resources, we work closely with you to ensure your ongoing success with Courion's Access Risk Management solutions.

As the leader in Identity and Access Management (IAM) solutions that effectively and securely manage user access risk, Courion is the only provider exclusively focused on access risk, governance, provisioning and compliance management solutions.

Implementation Services

A Comprehensive Methodology

Courion’s comprehensive six-step implementation methodology combines business consulting and system implementation disciplines. Based on more than a decade of performing hundreds of successful implementations, our proven, best practices methodology drives your deployment process from inception to production rollout and beyond.

Courion’s proven six-step methodology includes:

• Discover – During the Discover Phase, Courion works with you to develop a detailed understanding of your key business processes, IT infrastructure, and project goals and objectives. We review the project goals and objectives, document your existing IT infrastructure, workflows and processes, and collect baseline data that will be used for post-deployment analysis.
• Plan – The data collected during the Discover Phase is used to develop a detailed plan, created jointly by Courion and your staff — defining project scope, schedule, timeline and milestones, tasks, resources and responsibilities and clarifies project governance and rules of engagement.
• Configure – During the Configure Phase, we install and configure Courion’s software solutions in a test and development environment. We implement connectors and custom workflows, build your unique IdentityMap, integrate with user interfaces, such as your enterprise portal and help desk, and finalize management reporting and transition to a production platform.
• Pilot – The Pilot Phase tests the system in a live environment with a limited number of users. We closely monitor user activity, transactions and performance, which we incorporate into the final configuration. During this phase, we begin internal communications to prepare your organization for the full rollout.
• Deploy – The Deploy Phase moves the solution into full production, which includes bringing the software live on all target systems, communicating with the user community to drive user acceptance, tracking project progress and executing modifications, if necessary.
• Manage – Once your Courion solution is fully operational, we deliver final “as built” documentation and transition you to Courion Customer Support. We conduct a post-deployment business review and evaluate project effectiveness and ROI.

Key Advantages

Courion's implementation services deliver unique advantages, exclusively available from Courion, including:

• A centralized automated Access Risk Management solution, to enable more secure, efficient, services to a diverse population including employees, part time workers, and contractors
• Detailed audit certification and cost management trail to better manage operational risk
• Improved access security through automated account disables
• Automated user on-boarding through “lights out” provisioning
• Automated de-provisioning processes to ensure user access is promptly removed from all systems to which a user has access
• A centralized means to track requests, approvals and fulfillment for provisioning access
• The ability for expansion -- adding additional automated provisioning as well as user access review and remediation
• Improved overall system access security through the use of improved password controls
• Enhanced security of end-user authentication during a password reset and unlock event

Success Webinars

From time to time, Courion offers Customer Success Webinars that focus on best practices, tips and tricks, customer case studies as well as other topics designed to help you and your team with useful, actionable information.

Support Services

Because your business never stops, Courion delivers 24x7 telephone and web-based support services. Customers have access to a dedicated Support Portal where they can learn more about how to get the most out of their Courion implementation. Courion’s secure, searchable Knowledge Base provides self-service convenience for answering technical questions, downloading product patches or releases, and exploring Courion product information.

Training

We offer training programs for administrators and developers at Courion headquarters in Westborough, MA, and onsite at your facility.

Contact Us

For more information about how Courion’s Professional Services offerings can positively impact your organization and help you meet your business needs, contact Courion Professional Services at 1-866-COURION, or email ProServices@courion.com.