Services Offerings

In addition to our standard implementation services, Courion offers a variety of consulting services that include, but are not limited to:

IMPACT Assessment

Courion's proprietary IMPACT (Identity Management Program Assessment Tool) is a versatile tool designed to help you assess processes and systems capabilities, plan your deployment and provide a predictive cost and benefit analysis.

Capacity Planning

During deployment and for ongoing peak load management, capacity planning is critical. Courion's planning model, based on latency data from your network, queuing theory and baseline data from our other customers, ensures that your systems will successfully handle large numbers of users and will scale to meet peak loads of user volumes.

IdentityMapping

Safeguarding your users' digital identities and ensuring that you have owners for all of your active accounts is more than just good practice − increasingly it is an industry or regulatory requirement. IdentityMapping will merge your user profile data and account information to identify orphaned accounts and improve your account management capabilities.

Self-Service Attainment (SSA) Program

Courion's unique SSA program provides a comprehensive set of guidelines, concrete actions, and professional support to accelerate end-user adoption of your self-service applications.

Knowledge Base

Available through your personalized Customer Support Portal, our searchable Knowledge Base provides you with secure, self-service convenience for answering technical questions, downloading product patches or releases, and exploring other Courion product information.

Contact Courion for more information on how the Courion Professional Services team can add value to your identity management implementation.