The Courion Professional Services team offers customers the highest level of industry expertise, acquired and fine-tuned by more than 16 years of experience deploying Courion's access risk management solutions for some of the world's most advanced and complex companies.
As the leader in Identity and Access Management (IAM) for access risk, Courion is the only provider exclusively focused on a risk-driven approach to identity and access management. With hundreds of successful implementations, our customers benefit from the comprehensive, in-depth experience of our seasoned Professional Services project managers and consultants as they configure and deploy our software within your unique IT environment.
With team members averaging more than 10 years of industry and implementation experience with Courion's leading Identity and Access Management solutions, the Courion Professional Services team delivers the expertise necessary to get your IAM solutions up and running quickly, so that your organization can successfully achieve its security, compliance and operational goals in the most efficient manner.
Why Courion Services?
The Industry’s Fastest
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Customers who use Courion Professional Services typically are live in production in three to six months, unlike with other vendors. |
Cost-effective Delivery |
Using experienced, dedicated personnel reduces time spent on non-value added activities and ensures you are up and running quickly, and at the lowest cost. |
Measurable Business
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Courion solutions deliver meaningful, measurable results, including reduced overhead and effort required for manual access certification, user account provisioning or password management. |
Reduced Risk |
Whether you choose our fixed-fee services option or traditional time & materials, you have the assurance that your solution will be deployed efficiently and properly, even in the most complex environment. |
Ongoing Value |
In-depth knowledge transfer, post-deployment services and ongoing interactions ensure continued value from your organization’s Courion solution. |
Strategic Services
We don’t stop providing guidance and support once your software is in production. Courion delivers a selection of offerings designed to ensure your continued success with our solutions.
Our Offerings
The Strategic Review
With today’s dynamic business environment, it’s essential that your identity and access risk management strategy keeps up with the changing needs of your organization. Our Strategic Review is a half-day, business-oriented review designed to help you get the most from your Courion solutions, and identify the most effective ways to reduce the risk of inappropriate access of sensitive data, and mission critical applications and systems throughout the enterprise.
How it Works
Your executive sponsor and project team meets with a Courion executive to discuss the current state of your business and future business goals, as well as prospective enhancements to ensure your IAM strategy is an integral part of your security infrastructure and business processes. By completion of the Strategic Review, we provide recommendations and a customized roadmap for achieving the desired future state of your business.
Click here to learn more about how the Strategic Review ensures you’re getting the most value from your Courion solutions while reducing the risks of inappropriate access to sensitive information and critical applications and systems.
The Health Check
While the Strategic Review focuses on the business aspects of your organization, the Health Check looks at the technical areas.With the Health Check, a Courion Professional Services Engineer meets with your Courion Administrator to assess the overall “health” of your organization, reviewing your current Courion implementation, workflows, connectors and data mapping. We provide you with valuable recommendations – from streamlining operational expenses and reducing capital expenditures to ensuring that you’re current with the latest versions of your Courion applications, to prospective areas of expansion and additional automation. The Health Check can be performed alone, or as part of the Strategic Review for a well-rounded examination of your organization.
Click here to learn more about the Courion Health Check.
A Comprehensive Methodology: Rapid Results, Design to Delivery (R2D2)
A combination of business consulting and system implementation, Courion's comprehensive, best practices implementation methodology gets you up and running faster, giving you quicker time to value. With more than 16 years of experience performing hundreds of successful implementations, our proven methodology drives your deployment from inception to production rollout and beyond.
For more information about Courion's implementation methodology, click here.
Success Webinars
Courion offers valuable Customer Success Webinars on a quarterly basis, focusing on best practices, tips, tricks and customer case studies as well as other topics designed to help you and your team with useful, actionable information. To view our archive of past Customer Success Webinars, log into the Courion Customer Support Portal.
Support Services
Courion is always on — delivering 24x7 telephone and web-based support services to ensure you get what you need when you need it. Customers have access to a dedicated support portal where they can learn more about how to obtain full benefits from their Courion solutions. The Customer Support Portal provides a secure, searchable Knowledge Base for self-service convenience, with the ability to download product releases and explore Courion’s wealth of product information.
Education
Courion training programs are designed with one goal in mind — to give you maximum results and the swiftest possible return on your investment. You'll work with key project managers, technical administrators and power users to ensure you have the knowledge you need to succeed in all phases of deployment and ongoing usage. We offer training programs for administrators and developers at Courion headquarters in Westborough MA, or on-site at your facility. To learn more about how your organization can benefit from Courion Education, and to view upcoming classes, click here.
Contact Us
To learn more about how Courion's Professional Services offerings help meet your business needs and add value to your organization, call us at 1-866-COURION, or email us at ProServices@courion.com.
