Courion Professional Services
Courion's Professional Services team offers a proven level of industry expertise, acquired and fine-tuned by many years of experience deploying access governance, provisioning and compliance management solutions for some of the world's most advanced and complex companies.
Courion is the only provider exclusively focused on complex access governance, provisioning and compliance management solutions and out expert consultants provide in-depth experience, developed during hundreds of implementations, on how to most efficiently configure and deploy our software within your unique IT environment. Our team completes dozens of deployment per year and averages more than 10 years industry experience on average and between 2 and 5 years implementation experience with Courion’s Access Assurance solutions to the table.
Why Courion Services?
Customers choose Courion Professional Services for a variety of reasons, including:
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Rapid Time To Value |
Customers who use Courion Professional Services typically are live in production in 3 to 6 months, not 1-2 years. |
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Cost-effective Delivery |
Using experienced, dedicated personnel reduces time spent on non-value added activities and ensures you are up and running quickly and at the lowest cost. |
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Measurable Business Value |
Courion delivers meaningful, measurable results, such as reduced staff time and effort required for password management or account provisioning. |
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Reduced Risk |
Whether you choose the fixed-fee services option or a traditional time & materials basis, you have the assurance that the solution will be deployed correctly, even in the most complex environment. |
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Ongoing Value |
In-depth knowledge transfer, post-deployment services and ongoing interactions ensure you are obtaining continuing value from your Courion solution. |
Strategic Services
Courion delivers a complete range of strategic services, beginning with Strategy and Discovery Workshops and leading to a variety of services offerings that are available after you have gone live with your solution.
Strategic Workshops
Courion's business-focused workshops for organizations considering an Access Assurance solution are designed to evaluate your business needs and develop the business case for implementing a solution.
Access Assurance Workshop
The Access Assurance Workshop enables organizations to identify concrete business value created by automating and integrating the organization’s access governance, provisioning, access intelligence and verification processes. It identifies the desired end state of operations and value delivered to the business and defines the steps necessary to reach the end state, using best practices gained through Courion’s extensive experience successfully delivering rapid-time-to-value solutions for hundreds of customers.
SOW Planning Workshop
Courion’s SOW Planning Workshop is an intensive discovery engagement to assess your identity and access management infrastructure and processes and provide you with a thorough, impartial appraisal with specific, actionable recommendations on how your company can achieve new levels of security, compliance, operational efficiency and business effectiveness. The output of this exercise is a Statement of Work (SOW), which provides you with the basis for moving forward in the most efficient manner and creates the foundation for developing a fully-formed project plan.
Implementation Services
Courion has developed a comprehensive six-step implementation methodology, based on more than a decade of experience performing hundreds of implementations, that combines business consulting and system implementation disciplines. This methodology drives the deployment process from inception to production rollout and beyond.
Vision for Success
Courion doesn’t stop providing you guidance and support once your software is in production. Your dynamic business is dealing with constant change and, recognizing this, Courion delivers a range of services offering and programs designed to ensure your continued success with our solutions. Courion offers a full range of post-deployment services, including 24x7 telephone support, web-based customer support portal, on-site dedicated support resources, and regular executive-level strategic reviews -- all designed to ensure you are able to enjoy the highest level of satisfaction and business benefits from your Courion solutions.
Contact Courion customer support by calling 508.879.8400 (option 6) and See Our Services Offerings »